When I received your letter of [date] with my check
attached marked “insufficient funds”, I called my bank
immediately.

The gentleman I spoke with, [name] , discovered
that the bank had failed to credit my account with a
substantial deposit I had made several days prior.

The bank has assured me that they will be sending you a
formal letter of apology for their error. Attached is my
check in the amount of $ to replace the dishonored
one you have returned.

Thank you for your recent correspondence regarding your
account number ____________. We were able to track down
the error and have credited your account accordingly. A
report to this effect has also been sent to our credit
reporting company.

As of this date, your account balance is $_____________.

You are a valued customer and we apologize for any
inconvenience this mix-up may have caused. If we may be
of further assistance please contact this office at your
convenience.

Thank you for taking the time to fill out our questionnaire
during your stay with us. We do appreciate hearing from
our customers, as their comments are vital for us to
continue improving our accommodations.

The problems that you mentioned have been brought to the
attention of our housekeeping department. While the lack
of service you experienced is unusual and not the standard
of our motel, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the
inconvenience and annoyance this incident caused.

Thank you again for your comments. We hope that you will
give us another chance to serve you.

Please accept our apology for having shipped merchandise
in excess of your purchase order.

We have made an adjustment in your account to reflect this
error and have arranged for [delivery service] to pick up
the excess merchandise on [date] .

We are sorry for the inconvenience this has caused you and
are most appreciative of your cooperation and understanding
in this matter. Thank you for your recent order.

Thank you for your assistance in helping us to locate
your payment of [date] which had not been
credited to your account.

Please accept our apology for this error and for the
overdue notices we sent to you.

We appreciate your patronage and are sorry for the
inconvenience caused by this error.

Thank you for your letter and the photostat of your check,
which showed that your account had been paid in full.
While we are very sorry for the inconvenience this has
caused you, the enclosure of your check enabled us to go
through our records and pinpoint how this error occurred.

Please accept our apology for the letters we wrote under
the assumption that this bill had not been paid. I know
this insistance on our part must have been extremely
frustrating for you, especially in light of the fact that
you have always been a valued customer of ours and have
paid your bills promptly.

Thank you for your patience and please be assured that we
will do everything in our power to ensure that this type
of error does not occur in the future.

This is to inform you that we are unable to make delivery
on the above referenced purchase order on the date
indicated.

We should have our merchandise ready to ship within 10 days
of the original delivery date and we hope that you can hold
off until that time.

We did want to inform you of this delay as soon we were
advised in order to give you as much time as possible to
make alternate arrangements, if necessary. We can assure
you, however, that if your order remains in force we will
expedite delivery to you as soon as we have received the
merchandise.

Please accept our apology for this delay and thank you for
your understanding.

After reading your letter of [date] , I can thoroughly
understand why you are running out of patience.

While it would be easy to place the blame on our computer,
this poor fellow has received enough abuse since joining
our firm. After all, he only follows the orders that are
given to him. Therefore, please accept my apology for the
delay in refunding your money for [basis of adjustment]

Our bookkeeping department has been instructed to issue a
check to you at once, which you should be receiving within
a few days.

I am grateful that your letter was brought to my attention
and I appreciate your perseverance in settling this matter.
Once again, I am very sorry for the inconvenience this has
caused you.

You deserve an explanation for what went wrong in our
accounting department, and I hope that this letter will
serve to resolve our recent difficulties.

I know that you can appreciate the fact that it has
taken some time to find out exactly what occurred, and,
therefore, please accept our apologies for the delay in
this response.

Apparently, your payment was received in a timely fashion,
but it was credited to an account which bears a similar
name to yours. Therefore, we commenced sending you our
standard notices requesting payment, in keeping with our
routine policy. Even after the posting error was rectified,
our accounting department failed to notify our credit
department, which is why you continued to receive our
correspondence demanding payment.

I know how exasperating this has been for you and I am
deeply sorry that it has taken so long to straighten out
this problem. While there is a procedure within our firm
to preclude this type of error from occuring, we are
reinforcing this procedure.

You have been a valued customer of ours for a long time
and we appreciate your affording us the opportunity to serve
you. You may rest assured that this problem will not
surface again.

Thank you for your letter of [date] in which you
informed us that [product] you purchased was [nature
of problem].

We are sorry that you experienced this problem and are
enclosing [nature of compensation]. While we make every
attempt to insure that our products are [address
complaint], this unfortunate incident can occasionally
occur.

We are very appreciative that you have taken the time to
bring this to our attention and would like to thank you
for purchasing our products.