It has been our policy in the past to supply ice to our

customers when their ice machine has broken down. Because

we have many customers who are paying later and later, we

are forced to set down stronger company policies. Our new

policy will go into effect August 3, 1986, and is as follows:

1. If the customer is more than 15 days late in their monthly

payment and the machine is not working, we will not supply

ice. We will repair the machine, and the number of days in

which the machine has not been in service will be credited to

the customer’s account. At the time of our service call we

will expect payment in full of any unpaid balance due us.

2. There will be a sur-charge on accounts falling more than

30 days behind.

While I am sorry that we must go to such extremes as those

outlined above, I am afraid that there is no alternative.

Our company policy is, and always has been, to provide the

best service available to our customers. We can only

continue to do this with our customer’s cooperation.

If there are any questions regarding our new policy, please

give me a call.

As our new letterhead indicates, we have recently changed

the name of our business from [old name] to [new name]

There has been no change in management and we will be

providing the same products and fine service on which we

have built our reputation in the industry. We would

appreciate it if you would bring this announcement to the

attention of your accounts payable department and direct

them accordingly.

Thank you for being one of our valued customers. We

appreciate your cooperation in this matter.