Thank you for your kind letter regarding your exceptional

treatment by one of our employees. A copy of your letter

has been forwarded to the personnel department and will be

included in the employee’s file.

So seldom is it that a customer takes the time to write a

letter of appreciation, that I feel moved to reward your

initiative.

Please accept the enclosed certificate, which, when

presented, will entitle the bearer to a ten percent

discount on the merchandise being purchased at that time.

This is but a small token of our appreciation of customers

such as you, upon whose satisfaction we have been allowed

to grow and prosper in this highly competitive marketplace.

Again, on behalf of our entire organization, a heart-felt

thank you.