Our new shipment from England has been unloaded,

delivered, dusted, and is now ready for your review.

We really found some marvelous pieces and when I tell

you that our container was jammed full, believe me,

it was full.

We welcome you to come, browse, buy if you like and

join us in a cup of espresso. We know you won’t be

sorry! See you soon.

Thank you for your order. At this time we cannot fill your

order due to an unexpected shipment delay from our overseas

suppliers.

We will hold your order for arrival of the merchandise, and

ship shortly thereafter. Unfortunately, we cannot provide

you with a specific shipping date at this time.

Thank you for your anticipated patience in this matter.

This is to inform you that we are unable to make delivery

on the above referenced purchase order on the date

indicated.

We should have our merchandise ready to ship within 10 days

of the original delivery date and we hope that you can hold

off until that time.

We did want to inform you of this delay as soon we were

advised in order to give you as much time as possible to

make alternate arrangements, if necessary. We can assure

you, however, that if your order remains in force we will

expedite delivery to you as soon as we have received the

merchandise.

Please accept our apology for this delay and thank you for

your understanding.

We have received your letter acknowledging receipt of

the items we mailed to you and noticing us to cancel

shipment of your order for those items which are back

ordered.

We will be issuing you a refund as soon as we have

completed the necessary paperwork for your account.

We would like to take this opportunity to thank you for

shopping through [name] Our new [specify]

catalog should be arriving at your home shortly, and I

believe you will be pleased by some of the beautiful

choices our buyers have made this season.

Thank you for your patience and understanding and for

providing us with the opportunity to be of service to you.