Letter of Confirmation for a Telephone Request

Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check.

Request by clients regarding these types of requests from banks usually require a written confirmation to back up

the telephone conversation. In this letter, the client/customer is responding to such a request in a more formal manner.

These types of letters should be short and brief.

You must always remember to include in the letter important and necessary information such as the account name and account number.

Making sure that you clearly identify your request in the letter what has transpired in the telephone conversation you made: when the telephone request was made and, if possible, to whom.

EXAMPLES

Confirm Request to Transfer Money

Date
Name of Addressee
Address

Dear (Sir/Madame):

I am writing to confirm the request to Transfer Money I have made to your bank through a telephone call, last April 23, to make the transfer from my account (insert account number) to the following account:

(Insert account name)
(Insert account number)

Kindly notify me as soon as the request and transfer of funds had been confirmed and done. Thank you for making an immediate action.

Sincerely,
Name of Sender

Confirm Request to Cancel and Replace a Stolen Credit Card

Date

Name of Addressee
Address

Re: Account Number (Insert Account Number)

Dear (Sir/Madame):

This letter confirms the request that I have made to your customer assistant Jane over the phone on April 23 regarding the cancellation of my stolen credit card. It should reflect on my credit report that the account was closed as per my request.
In connection with this, may I request a replacement for the reported lost credit card?

Please notify me once my account has been closed and keep me updated on my request for replacement of a new credit card for my account as soon as possible.

Sincerely,
Name of Sender

Confirm Request to Stop Payment on a Check

Date

Name of Addressee
Address

Dear (Sir/Madame):

This is to confirm my verbal/oral request made on April 23 to stop payment on (insert check number), dated (insert date) with the amount of (insert amount).

Enclosed is my payment of (insert amount) to stop the payment on this item.

Thank you very much for your immediate response.

Sincerely,

Name of Sender

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