Letter of Acknowledgement of Late Payment Received

There are some incidents that a customer fails to pay at the right time. It may be a head sore for employers and business owners. But even if this happens, you still need to be approachable to your customers. An acknowledgement letter is the perfect way to confirm your customer’s late payment.

An acknowledgement letter works as a payment confirmation letter. It also reduces further troubles for the customer because he might inquire about the delayed payment. You can give assurance to the customer that the company will still assist him on his needs.

You have to be sincere in writing this letter. Even if you are mad, never ever put your thoughts in writing. Keep in mind that there are some events that delays in payment cannot be avoided like for medical and finance reasons; and being rude would just make you lose you customers.

Better focus on your confirmation message which have to be formal and straight to the point. You must also clearly state the terms of payment between you and your customer for instant review. At the end of the letter, supply your contact details if ever he has some questions.

Here is a sample of a letter to acknowledge payment of an overdue balance:


March 2, 2010

Russell Williams
2088 Paul Wayne Haggerty Road
Kenner, LA 70065

Re: Overdue Balance Payment Acknowledgement for Account #50768

Dear Mr. Williams,

We are informing you that we have received your payment of $100 that was due last month. Thank you for you remittance and your account ban has been lifted.

Please keep in mind that you have to pay before the 15th of the month to avoid penalties. Customers who can not comply will be required to pay a penalty fee of %3 of the initial payment as well as an instant account ban.

If you still have any questions and inquiries, please call our hotline at 870-497-2855 or email me at We are truly happy to hear from you soon.

Thank you for using our services and have a good day.


Jose Arnold
Bank Manager
Palick Bank Land Inc.

Apology Letter for Late Payment

Some of us have experienced committing mistakes. We think of what should have and should have not said or done . Instead of moaning and dwelling on it, you should take quick action in order to resolve the problem. A very effective apology can actually improve and strengthen a relationship. In writing an apology letter, you should consider the following:

  • You have to write the apology letter as soon as you realized your mistakes. Don’t procrastinate.
  • Focus on the things you can do in order to amend the situation. As the saying goes, “don’t rub it in.” Do not stress on what you had done wrong.
  • Keep it simple and brief. Make an apology letter that is straight to the point.
  • Choose words that show your sincerity. Don’t use melodramatic language.
  • You have to take full responsibility of what you have done and don’t blame someone.
  • The tone of your letter must be respectful and considerate. You have to keep in mind that you are rebuilding a relationship that has been damaged.
  • You have to try your best to apologize personally.

Below are samples of an apology letter for a late payment:

Sample Letter # 1

December 01, 2010

Alpha-Omega Corporation
1234 Narrow Road
Rainbow, PA 10987

To whom it may concern:

You may be aware that we were not able to pay our October rent payment of $500. We have being pulling our strings to meet our expenses but we will be able to give you the payment on November 1. We apologize for our late payment and for any inconvenience this has caused you.

We appreciate for your understanding. Kindly expect for the check in your mail box on the said date.


Antonio Gates

Sample Letter # 2

December 01, 2010

Alpha-Omega Corporation
1234 Narrow Road
Rainbow, PA 10987

To whom it may concern:
I am truly sorry if you haven’t received my payment for last month. I recently found out that there have been errors in my bank account and I wouldn’t want to send my payment until the errors has been solved. Once the errors have been cleared, I will immediately transfer the funds to your account.

I have been happy with your services and I assure you that this unforeseen incident will not jeopardize our future transactions.

Vince Jackson

Sample Letter # 3

December 01, 2010

Alpha-Omega Corporation
1234 Narrow Road
Rainbow, PA 10987

To whom it may concern:
Enclosed in this letter is the half amount of my rent payment which I owe you. I will be able to pay you the outstanding balance including the late fee before December 1.

I am truly sorry for being so late with my payment. I hope this has not caused any inconveniences on your part. Thank you for your understanding.

Charlotte Bront

Payment on Specific Accounts

Date: _

To: _

We enclose our check in the amount of $_, to be credited
to the following invoices only:

Invoice/Debt Amount
_ _
_ _
_ _
_ _

Very truly,


Late Payment Cover Letter


Enclosed is our payment in the amount of (amount)
which should clear up any balance in our account with

We are very sorry that it has taken such a long time
to remit our payment to you and we hope that you will
understand that we have been experiencing some extremely
difficult cash flow problems. We are happy to inform
you, however, that we are now on the road to recovery
and anticipate a good year.

Thank you for your understanding and the courteousness
you have shown our company during this rough period.