Dear

Several of your associates in the shipping department have
informed me of the incident that occurred last Friday with
a representative of Gene’s Tool Supplies. They have all
agreed that this driver hurled some extremely abusive
language at you and that his actions were unjustifiably
offensive. They also all agreed that you remained a
gentleman throughout the entire time, attempting to solve
the problem. I compliment you on your self-control, and
in handling the situation in such an exemplary manner. I
have placed a call to the owner of Gene’s Tools and fully
anticipate your receiving an apology from them.