Dear

We have received the part for your (appliance).

Several attempts have been made to contact you in order
to complete your repairs.

Please telephone us at (number) so that arrangements
can be made to come to your home and complete this work.
The total cost of the part is $ , including sales tax.
This amount will be payable at the time of installation.

Thank you.

Dear

We are happy to be able to inform you that the parts you
ordered are now in stock and available for pick up at the
above address.

Please accept our sincerest apologies for the delay in
delivery and we thank you for your patience in this matter.
As always, it is our full intent to provide you with
dependable and quality service, and in keeping with this
goal, we appreciate your understanding in waiting.
If we may be of further assistance, please call upon us at
any time.