Dear

The repairs to your (product) have been completed and
you should be receiving your (product) within the next
few days.

We would like to recommend that you (recommendation)
to ensure the long life of this
product. By following this simple procedure, you will
eliminate the chance of this problem happening again.

We would like to take this opportunity to thank you for
choosing our product. We will look forward to being able
to be of service to you in the future and hope that you
will keep our company in mind when you are selecting a new
(product).

Thank you again for your patronage.

Dear

After checking your television set thoroughly, my opinion
is that it would be inadvisable to make the necessary
repairs due to the age of your set.

The set requires a new picture tube plus several other
parts. My estimate for parts and labor is approximately
$ and you would still have a (year) model.

Please advise me as to what you would like me to do at
this point. I can be reached at (telephone). Thank you.