Dear

(name) , one of our customers, called my office
today to inform me that he had been treated in an
extremely discourteous manner by you.

He was referring to a telephone call which took place on
(date) wherein he claims that you stated that you were
too busy to find the answer to his question at that time
and you seemed totally indifferent to his problem.

This is, of course, completely against our policy, which
is to make every attempt to please and keep our customers
content. Without customers, we have no company.

I would like you to find the source of the problem in this
account, call (name) with the information he has
requested, and offer an apology.