Dear

We are sorry to hear that you have been experiencing

problems with your new [name of product].

While we do ask that our customers contact their dealer in

the event of a problem, we recognize that, in your case, it

his would be impossible. Therefore, if you will carefully

package the unit in its original carton and send it to us,

our “doctors” will put it through a thorough examination to

determine the source of the problem.

If the problem turns out to be a minor adjustment, we shall

make the repair and be sure to return the [product] to you

within thirty days. If our determination is that the unit

is defective, we will send you an immediate replacement.

Again, I am sorry that you experienced this difficulty and

wish to thank you for your patience and for purchasing our

[product].