Reply to Notice of Item Missing from Carton


Your letter informing us that the (missing item) for
your new (product) was not included in the carton
has been brought to my attention.

There is a package on its way to you now that includes
the item and a little something extra. This is our
way of saying how sorry we are for having slipped up,
and thanking you for choosing the (name of product).

If I can be of assistance to you in any way in the future,
please call us at any time

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