CUSTOMER SERVICE REQUEST
DATE______________
CUSTOMER____________________________________________________
ADDRESS_____________________________________________________
_____________________________PHONE___________________
MERCHANDISE PROBLEMS: DELIVERY PROBLEMS:
ORDER NOT FILLED BAD ADDRESS
DEFECTIVE MERCHANDISE CUSTOMER NOT IN
REPAIR PROBLEM DELAYED/LOST IN TRANSIT
WRONG MERCHANDISE SOLD …

Dear
It has been over six months since you have come to visit
us at Covert Corner. We have missed seeing you.
Anything wrong? Please let us know if this is the case.
If you have a chance, why don’t you stop in to see us. I
think you will be pleasantly surprised by some of the new
merchandise we now have available. As one of our preferred
customers, you will, of course, be entitled to use your ten
(10%) percent, life-time discount privilege.
We stand at the ready to be of service.

Dear
It has been so long since we have had the opportunity to
be of service to you, that I have begun to wonder if
perhaps, we have offended you in some way in the past.
If this is the case, I would greatly appreciate knowing
what happened. In fact, if you have any grievance with
our firm, I wish that you would call so that we might
discuss the problem.
We have introduced many innovations into our product line
since the last order you placed with our firm, and if the
reason we haven’t heard from you has …

Dear
We have missed you!
We didn’t see you at our Summer Sale and we didn’t see you
at our Fall Sale, either. So, after putting our heads
together here at Lord & Chambers, we concluded that one
possible reason for your having stayed away so long might
be that you don’t like crowds. We came up with the
following solution:
A PRE-CHRISTMAS SALE
OPEN ONLY TO PREFERRED CUSTOMERS
DECEMBER 17, 1986
5:00 P.M.- 9:00 P.M.
If there is any other reason that has kept you away, won’t
you please let us know by calling me at West Palm Beach (305)
662-000. …

Dear
It has been over six months since we have had the
opportunity to service your automobile. We certainly
hope that we haven’t done anything to offend you. If
we have, please call us so we can find out what has
kept you away.
We invite you to bring your [make of car] into
our shop for a free inspection and tune-up. We are
strong advocates of periodic inspection of vehicles in
order to assure their safety and to prevent major
repairs through the early detection of problems.
Won’t you …

Dear
It is our pleasure to notify you that a charge account has
been approved in your name. We welcomes you as a new
customer and hope that you enjoy the convenience of your
charge account.
We have established a credit limit on your account in the
amount of $ At such time as you may wish to raise
the credit line, a phone call or visit to our credit office
should expedite our handling of your request.
We have enclosed your card and our pamphlet that explains
our billing procedure, …

Dear
As a valued customer of [name of company], we couldn’t
wait to bring you the good news. This letter is to
announce the incorporation of our new customer incentive
program (CIP?). Well, maybe we haven’t thought of a great
logo for it yet, but if you read on I think you’ll agree
that no matter what we call it, it’s super!
Starting on June 1st, a record of your account with our
store will be maintained on a cumulative basis for a
period of one year. Once your purchases have reached
$500, you will be automatically …